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Healthcare Portal
Patient & Provider Experience platform for managing health records and telehealth.
Role
Senior Product Designer
Timeline
Aug 2017 – Feb 2019
Platform
Web & Mobile App
Context
The healthcare provider needed a modern, secure portal to connect patients with their care teams, manage appointments, and access medical records.
The Problem
Patients found the existing system confusing and difficult to navigate, leading to high call volumes for simple tasks like scheduling or checking lab results.
The Solution
I designed a HIPAA-compliant patient portal focused on accessibility and ease of use.
- Unified Dashboard: A single view for managing appointments, messages, and test results.
- Telehealth Integration: Built a seamless video consultation feature directly into the portal.
- Accessible Design: Ensured the platform met WCAG 2.1 AA standards for all users.